Frequently Asked Questions
Are your products original?
PakNutrition is designed for original-product ecommerce with clear product information, pricing, stock status, and fulfilment records. Always review the product page for ingredients, usage guidance, expiry details, certifications, and seller notes where applicable.
How long does delivery take?
Major cities: 1–3 business days
Other cities: 2–4 business days
Remote areas: 3–5 business days
Express options may be available — contact us on WhatsApp to confirm.
What payment methods do you accept?
We accept Cash on Delivery (COD), online card payment via Paymob, bank transfer, and WhatsApp-confirmed orders. All online payments are secured with SSL encryption.
How do I track my order?
Use the Track Order page with your order number and the email or phone number used at checkout. You will also receive a WhatsApp or email notification when your order is dispatched.
Can I return a product?
We accept returns on unopened, undamaged products within 7 days of delivery. Contact us on WhatsApp with your order number to initiate a return. Opened products cannot be returned for hygiene reasons.
Do you ship outside Pakistan?
Currently we only serve Pakistan. International shipping is not yet available, but we are working on expanding to other regions soon.
Are your products certified organic?
Yes. Our products use certified organic ingredients that meet European certification standards. Each product page lists the certifications applicable to that product.